Shipping & Handling Charges
For design centers with online account approval and a Discount Verification Code (DVC), a flat Rate of $3.95 applies on all orders shipping direct to the design center or primary business location. For all other destinations, actual UPS/USPS shipping charges will apply. Most all of our items are shipped via UPS. We offer both drop-ship and regular-ship options to our clients. The charges vary by UPS and USPS based upon both weight and final postal code destination. The modest shipping and handling charges are added for the costs of boxing, wrapping and packaging.
More importantly, though, we want the total experience with us to be excellent - and part of that excellent experience is making sure your items arrive correctly, on-time, and in great condition. Items ship from our warehouses in Michigan and we are experts at shipping fragile items. We ship thousands of items each month & we maintain one of the highest fragile shipment success rates in the United States. We use a variety of means available including bubble wrap, newsprint, packing peanuts and soft foam to ensure your packages arrive in perfect condition.
How Are Items ShippedGround shipments may be shipped by a variety of means including the United States Postal Service or UPS. Expedited shipments utilize the United States Postal Service Priority Mail or other Carrier 3-Day select services. Items cannot be shipped to Alaska or Hawaii or outside the contiguous United States. All quoted times are estimates for transit only - these estimates do not include product-specific processing times. Product-specific processing times are found on the individual product pages and vary by product and finish. Most orders are shipped within two to three business days unless otherwise posted.
Observed HolidaysWe ship fast, but be aware that our shipping department observes various holidays. These include, but may not be limited to, the following:
Valid DestinationsOnline shipping system is only valid for shipments to the continental United States. If you wish to have items shipped to other countries, please contact us for details.
Returns and ExchangesFor Returns or Exchanges, a valid Return Authorization Number (RAN) is required. Please refer to our online Return Policy for further details.
We look forward to hearing from you. You can contact us through a variety of means.
Copper Mountain Hardware
29990 Beverly Road
Romulus, Michigan 48174
Notification of Policy Changes