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Copper Mountain Hardware

New Accounts

To inquire about opening an account - review the following information to determine if you can meet our guidelines:

1. Applications are screened and need to meet certain criterion - not every business will be approved.
2. If approved, accounts require an initial $7500 commitment.
3. All approved accounts are required to maintain a $1200 per month expenditure otherwise they risk losing their eligibility.
4. Applicants who cannot meet these minimum requirements are not be eligible for a direct wholesale business account. We recommend you work with one of our online retailers to obtain volume pricing.
5. Wholesale business accounts take approximately 3 to 6 weeks to establish.

New Customer Sign-up Form
Shipping Information:

Ground shipments may be shipped by a variety of means including the United States Postal Service or UPS. Expedited shipments utilize the United States Postal Service Priority Mail or other Carrier 3-Day select services. All quoted times are estimates for transit only - these estimates do not include product-specific processing times. Product-specific processing times are found on the individual product pages and vary by product and finish. Most orders are shipped within two to three business days unless otherwise posted.

IMAPP Policy:

Copper Mountain Hardware enforces an Internet Minimum Advertised Price Policy (IMAPP). All approved vendors shall adhere to this IMAPP of /-20%. This IMAPP directs all approved online vendors to sell the merchandise at a maximum discount of 20% off our published Manufacturers Suggested Retail Price (MSRP). While there is no upper boundary to this IMAPP, the lower boundary is set at a discount no larger than 20% off the published MSRP. We understand pricing changes occur and it can be difficult to adhere to an IMAPP when prices change. We request that you respond to any violations in the IMAPP within 24 business hours.

Refund, Returns and Cancellation Policies:

Approved Order Cancellations must be done by email and are subject to a restocking fee of twenty five (25) percent. Returns or Exchanges are subject to a twenty-five (25) percent restocking fee unless otherwise negotiated.

Observed Holidays

We ship fast, but be aware that our shipping department observes various holidays. These include, but may not be limited to, the following:

New Years Day
Good Friday
Memorial Day
July 4th
Labor Day
Thanksgiving & Following Friday
Christmas Eve Through New Years Eve

Valid Destinations

We ship our items to the continental United States. We do not ship to Alaska, Hawaii or any destination outside of the United States.