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Return Policy & Terms of Sale

30 Day Return and Exchanges Policy & Terms of Sale

Up To 30 Days Return Policy
If your clients or customers are unhappy with one of our products, you may return it or exchange it for up to 30 days of your purchase date. In-store credit is available for both returns and exchanges within 30 days of your purchase date. For specific details, read the policy below.

Damaged Goods
If your item came to your doorstep damaged or in error please contact us immediately via e-mail at customerservice@coppermountainhardware.com and we will remedy the situation. Damaged and incorrect merchandise must be reported within 7 days of the shipping date. Beyond 7 days items are no longer eligible to be returned for replacement. Goods must be returned to us for replacement. We do not issue call tags for damaged goods.

Exchanges and Returns Within 30 Days of Purchase
If you would like to exchange an item from your order for something else from our catalog, you must first request a Return or Exchange Authorization Number (RAN) by email at customerservice@coppermountainhardware.com within 30 days of order placement. In the email, include the order number, name and the items you wish to exchange or return. Note: Return Authorization Numbers (RANs) cannot be issued over the telephone.

Providing returned merchandise has not been installed, altered, incomplete or damaged, we will process an in store credit to be used towards a future purchase (please see exceptions below). A in store credit will be issued for the items sent in for exchange (minus the restocking fee of twenty five percent (25%) and Copper Mountain Hardware's actual shipping & handling costs from UPS or USPS from the original order). In store credits and refunds are issued after all items are returned to us and inspected by our returns department. You or your customer is responsible for the cost for return shipping and will not be reimbursed by coppermountainhardware.com.

Installed, altered or customized orders (engraved, initialed etc.) cannot be returned or exchanged. Pieces or components of a set (screws, nuts, cap screws and bolts for example) cannot be returned for partial refunds. Kick Plates for doors are made to order - therefore these are not exchangeable or returnable.

Contact Us
Questions about a return or about the return/exchange policy are directed to our returns department. You may contact them by email:

  • Email: customerservice@coppermountainhardware.com

  • Copper Mountain Hardware
    29990 Beverly Road
    Romulus, Michigan 48174
    Hours: Monday - Friday, 10 a.m. to 5 p.m. 

    Our Terms of Sale
    By purchasing online, the customer agrees to be bound by this purchase agreement and accepts its terms and conditions. This Purchase Agreement is a legal contract between the Customer and CopperMountainHardware.com. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "CopperMountainHardware.com" or "Copper Mountain Hardware" or "Copper Mountain" shall relate to CopperMountainHardware.com.) The terms and conditions of this Purchase Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question. This Purchase Agreement constitutes the entire agreement between the Customer and CopperMountainHardware.com relating to the purchase or sale of goods or services on the Site or by Copper Mountain Hardware. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by an authorized agent of CopperMountainHardware.com. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Purchase Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting CopperMountainHardware.com at the address provided below. In the event of any conflict between the terms and conditions stated on your purchase order and this Purchase Agreement or any terms and conditions on our invoice, you agree that the provisions of this Purchase Agreement and our invoice shall control.

    Governing Law This agreement and any sales hereunder shall be governed by the laws of the state of Michigan, without regard to conflicts of laws rules. The customer consents to the jurisdiction of the federal or state courts located in Wayne County, Michigan for purposes of any suit, action or proceeding arising out of this Purchase Agreement.

    Title Risk of Loss Title to goods herein being purchased is retained by the seller (CopperMountainHardware.com) until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by CopperMountainHardware.com is the responsibility of CopperMountainHardware.com. Loss or damage that occurs during shipping by a carrier selected by the Customer is the responsibility of the Customer.

    General Legal Disclaimer CopperMountainHardware.com hereby expressly disclaims all warranties either expressed or implied, including without limitation, any warranty of merchantability or fitness for a particular purpose. This disclaimer by CopperMountainHardware.com in no way affects the terms of the manufacturers warranty, if any.

    CopperMountainHardware.com's Limited Warranty Effective June 20, 2011, some products we sell will be covered by the CopperMountainHardware's limited warranty. This warranty is available on some products and the availability is listed on the product pages. The warranty it is limited to the metal and mechanical parts and excludes ceramic, glass and crystal parts and components. The warranty period varies from one to five years depending upon the product. The limited warranty is available only for those products that show a limited warranty available on the product pages. The limited warranty covers defects in material and workmanship and the warranty is limited to metal and mechanical parts. This warranty excludes damage from a) Accident, act of nature, abuse, misuse, neglect, unauthorized product repairs, modification or failure to follow instructions supplied with the product b) Any shipment of the product (claim must be presented to the carrier) c) Items subject to wear from normal usage (scratches, scuff marks, kick plates, ceramics, glass etc.) d) Use of the products outside of the U.S.A. e) Use in industrial, commercial and/or professional applications f) Any installation or removal charges resulting from product failure. If during the applicable warranty period from the date of original consumer purchase your Copper Mountain Hardware product is found to be defective, Copper Mountain Hardware will repair, or at its option, replace with a new or used equivalent model, such defective product without charge for parts or labor.

    Pricing and Information Disclaimer All pricing and MSRP data is subject to change. For all prices, products and offers, CopperMountainHardware.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. If an item has been discontinued by the manufacturer, Copper Mountain Hardware reserves the right to ship a replacement item without notice to the consumer, provided there is no price difference, and the specifications on the replacement item is equal to or greater than the original item ordered. There are no guarantees, express or implied, that finishes, colors, or other qualities of product will be consistent from one shipment to the next. While CopperMountainHardware.com uses reasonable efforts to include accurate and up-to-date information on the Website, Copper Mountain Hardware makes no warranties or representations as to the Site's accuracy. CopperMountainHardware.com assumes no liability or responsibility for any errors or omissions in the content on the Website.

    Limitation of Liability Copper Mountain Hardware will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. CopperMountainHardware.com will not be liable for products or services not being available for use or for lost time, wages or materials. Customer agrees that for any liability related to the purchase of products or services, CopperMountainHardware.com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase(s) under this agreement.

    Insufficient Funds / Disputed Payment / Held Payment Policy CopperMountainHardware.com will assess a $75.00 fee to any account whose payment is NSF (i.e. bounced check), returned, held or otherwise put into dispute, charge reversal or any credit card or issuing bank that demands a written response. Accounts are billed for the interest on that amount compounded daily. The interest rate shall be the maximum allowable by law. This policy and fee applies to bounced payments, returned payments, insufficient funds, holds in escrow by credit card or other payment services, bankruptcy filings or any other form of payment reversal, removal or hold placed after the order has been placed or dispute where a written response is required in order to keep funds for shipped goods. These cases are referred to a collections agency reporting to all major credit reporting agencies including, but not limited to, Experian, Equifax and Trans Union.

    Order Charges, Changes or Cancellation Policy Many of our products are custom assembled and finished to order - therefore all credit cards are charged at the time of the sale. Providing items have not yet shipped, CopperMountainHardware.com will make every effort to accommodate changes to an order - but these changes cannot be guaranteed. Because many items are finished by hand and made to order - cancellations or changes may incur restocking fees.

    Damaged, Incorrect and Defective Items Policy It is the responsibility of the customer to carefully inspect merchandise and report damage or errors within 7 days of receipt. CopperMountainHardware.com accepts damaged or defective merchandise for exchange of same merchandise if reported within 7 days of your receipt of order. Return shipping of damaged or defective merchandise to CopperMountainHardware.com is solely the responsibility of the customer. Damaged merchandise is handled through CopperMountainHardware.com's Customer Service. Failure to follow instructions regarding the claim can nullify any reimbursement of fees or charges, and delay any exchange of merchandise by Copper Mountain Hardware

    Notification of Policy Changes

    If we decide to make material changes to our return and exchange policy, in whole or in part, we will post these changes on our web site. Those changes will go into effect on the date posted. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. The effective date of the current privacy policy is found at the bottom of this page.

    rev. 06/23/2011